Refund and Returns Policy
At Mohawk Hospital Equipment, we ensure that our customers receive high-quality medical equipment. Below is our return and cancellation policy.
1. Order Cancellations
- Orders can be canceled within 24 hours of placement for a full refund.
- If an order has been processed or shipped, cancellation is not possible, and customers must follow the return process.
2. Return Policy
We accept returns under the following conditions:
- Damaged or Defective Items: If you receive a defective product, report it within 7 days of delivery with supporting photos/videos for a replacement or refund.
- Incorrect Item Received: Notify us within 48 hours for an exchange.
- Change of Mind: Returns for unopened, unused items are accepted within 7 days, but customers must cover return shipping costs.
3. Non-Returnable Items
- Opened or used medical equipment.
- Personalized or custom-ordered items.
- Disposable or hygienic medical supplies.
4. Return Process
- Email [email protected] with your order details and reason for return.
- Ship the item back following our instructions.
- Refunds (if applicable) will be processed within 7-14 business days after inspection.
5. Exchange Policy
Exchanges are allowed only for defective or incorrect items.
For any return or cancellation requests, contact [email protected].